SERVPRO of Appleton Employee Photos

Beau Baumgartner-General Manager of Operations

Beau started with SERVPRO of Appleton in July of 2021. Today he oversees our Appleton & Brown County operations. He came to us with a broad background in construction related work, as well as 12 years of experience with another restoration company. Beau is highly credentialed, holding IICRC certifications in not only the fire, water & mold categories, but all applicable restoration & cleaning categories, like Upholstery & Fabric Cleaning, Odor Control, Carpet Cleaning, Carpet Repair & Reinstallation, and Textile Cleaning. But most impressively, Beau is an IICRC Certified Master in all 3 categories:

Fire & Smoke Restorer

Water Restorer

Textile Cleaner

Becoming a Master requires basic certification first, then Journeyman Status and eventually Master Status; each step requiring more in terms of years of work in the field and the passing of exams. Beau has invested a lot of time & effort to be so highly credentialed.

Beau & his wife have 5 children that keep them very busy. Most of Beau’s free time is spent enjoying his family and engaging in activities with his wife and children.

Luke Snyder - Vice President

Luke started with SERVPRO of Appleton in June of 2013, while he was still in high school. Luke initially worked for us on a part-time basis, only working during spring, summer & winter breaks, while pursuing a Bachelor of Science Degree in Finance from the University of Wisconsin Whitewater. After his graduation in May of 2018, Luke began working for us full-time in a Project Manager capacity. In April 2022 Luke moved to our Brown County office to manage things there when it came under the same ownership as Appleton.

Luke has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Water Damage Restoration

Fire Damage Restoration

In addition, Luke is IICRC (Institute of Inspection Cleaning & Restoration Certificate) Certified in:

Water Damage Restoration

Applied Microbial (mold) Remediation

Applied Structural Drying

Luke is also OSHA 30 Hour Certified as well as Lead Certified

Luke and his wife were married in the fall of 2021. In his spare time Luke enjoys playing volleyball and hanging out with friends.

Dylan Vachavake - Office Manager

Dylan joined us in March 2020. He came to us as a Navy Veteran of 3 1/2 years, as well as 3 years of experience in the banking industry.

Initially Dylan did various administrative tasks for us like answering phones and filing. But after only a few months, he transitioned into our job file coordinator role, assisting with billing and working with insurance companies on customer claims.

In the spring of 2022 Dylan took on the role of Job File Manager when we expanded and took ownership of the Brown County Franchise. Then in June 2023 our Office Manager position opened up and Dylan agreed to take on the challenge. He is an extremely versatile employee who will even work in the field during high volume storm times.

Dylan has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Water Damage Restoration

Fire Damage Restoration

In addition, Dylan is IICRC (Institute of Inspection Cleaning & Restoration Certificate) Certified in:

Water Damage Restoration

In his spare time Dylan enjoys spending time at his cabin up north, hanging with friends and watching sports. The Milwaukee Bucks are a particular favorite.

Brent Smeaton - Commercial Carpet Cleaning Manager

Brent came to us in February of 2017 with 9 years of exceptional commercial & residential carpet cleaning experience. His extensive and loyal commercial following includes some of the major Property Management Companies in the Fox Valley as well as churches, country clubs, insurance offices, and many others.

He is IICRC Certified in:

Carpet Cleaning

Water Restoration

In his spare time Brent enjoys spending time with his fiancé and dog engaged in outdoor activities. He also enjoys playing hockey and currently plays in a men's league.

Collin Pohl - Mitigation Project Mgr

Collin joined us in May of 2022. He came to us with 8 years of project management experience. Collin did the majority of his training at our Brown County location before transferring to our Appleton location in the summer of 2022.

Collin has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

In addition, Collin is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in:

Water Damage Restoration

Fire & Smoke Damage Restoration

Odor Control

Trauma & Crime Scene

Collin is also Lead Certified

Collin and his wife have 2 children. In his spare time, Collin enjoys rock climbing, hiking, and spending quality time with his family.

Rhonda Maas - Crew Lead

Rhonda joined us in July 2015 with 2 years of previous cleaning and restoration experience.

Rhonda has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

In addition, Rhonda is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in:

Water Damage Restoration

In her spare time Rhonda enjoys gardening.

Tammy Manka - Crew Lead

After some time away, Tammy came back to us in February 2017. All in all she has over 9 years worth of experience with SERVPRO of Appleton.

She is IICRC (Institute of Inspection Cleaning & Restoration) certified in:

Water Damage Restoration

Fire & Smoke Restoration

In her spare time, Tammy enjoys drawing, reading and spending time with her 3 children and 8 grandchildren.

Jamie Staub - Crew Lead

Jamie joined us in August 2022. She came to us with 2 years of experience in the restoration industry and over 20 years as a hair stylist.

Jamie has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

In addition, Jamie is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in:

Fire & Smoke Restoration

Odor Control

Jamie has been married for over 27 years. She and her husband have a daughter and several pets. In her spare time, she enjoys crafting and camping with her family.

Jamie says she is always up for an adventure and finds restoration work very rewarding.

Melissa Johnson - Crew Lead

Melissa joined us in August of 2022. She brought with her 3 years of experience in the restoration industry.

Melissa has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

In addition, Melissa is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in:

Fire & Smoke Restoration

Carpet Cleaning

Odor Control

Melissa is married and she and her husband have a daughter. In their spare time they enjoy traveling, camping and going to concerts. Melissa also enjoys spending time with her 3 sisters and listening to music and podcasts. Melissa and her husband are also working on building their first home.

Madalin Kowenstrot - Crew Lead

Madalin joined us in April of 2022. Before joining us, she got her Associates Degree in criminal justice/forensic science from Fox Valley Technical College.

Madalin has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

In addition, Madalin is IICRC (Institute of Inspection Cleaning & Restoration Certification) certified in:

Water Damage Restoration

In her free time, she enjoys being outdoors, painting, practicing jiu-jitsu and spending time with her animals. She says that her work at SERVPRO is fulfilling as she's making a difference in the lives of people going through a traumatic experience.

Inocencio Baldaras - Crew Technician

Inocencio, or Ino as we call him, is the longest serving member of our team. Ino joined us in May of 1995, and has served us faithfully with a smile ever since. He is very well liked by his coworkers and customers alike. One of our customers recently told us "This man is one of the most meticulous and thorough members of your crew! He did so much in my home after my fire".

Ino has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

Craig Malcolm - Reconstruction Project Mgr

Craig joined us in the spring of 2022. He graduated in 2019 from the University of Wisconsin Milwaukee with a bachelor's degree in business marketing and a minor in Communications.

Craig has completed the SERVPRO Employee Certification Training Program (ECTP) for:

Fire Damage Restoration

Water Damage Restoration

Craig and his wife were married in August of 2022 and enjoy long walks with their dog.

Henry Zempel - Carpenter

Henry has been with us for over 10 years. He leads our in house carpentry repair division, with over 20 years experience as a rough and finish carpenter. Henry builds and repairs all finish carpentry products like custom cabinets, built in shelving and base trim. In his SERVPRO woodshop he can match your 100 year old base trim, as well as build and install modern kitchen cabinetry. After your fire or water damage Henry will be the final step in making your disaster "Like it never even happened.”